Refund and Return Policy

At GALLINI, customer satisfaction is our top priority. We adhere to U.S. e-commerce consumer protection standards and are committed to providing a clear, fair, and transparent return and refund process. This policy applies to all orders placed on our official website.

1. Return Eligibility and Timeframe

We accept eligible return or exchange requests within 30 business days of delivery. All returned items must be unworn, unwashed, undamaged, and in brand-new condition, with all original tags, labels, and packaging intact.

Items that do not meet these criteria will not be accepted for return or exchange.

2. Eligible and Non-Eligible Items

Eligible items: Regular-priced clothing in standard sale condition (including tops, trousers, and casual wear).

Final Sale / Non-returnable items:

- Clearance items and promotional/discounted products

- Personalized, customized, or printed items

- Items damaged due to improper wear, washing, or human error

3. Defective, Damaged, or Incorrect Orders

If you receive an item that is defective, damaged, the wrong size, or incorrect, please contact our customer support team within 7 days of delivery and provide clear photos or videos for verification. Depending on the situation, we will provide a free replacement, a full refund, or an appropriate solution at no additional cost to the customer.

4. Return Shipping Costs

Customer-initiated returns: The customer is responsible for return shipping costs.

Issues caused by us (e.g., defects, incorrect items, damage during transit): We cover the full cost of return shipping.

We do not charge a restocking fee for any eligible return requests.

5. How to Request a Return or Exchange

Please follow these steps to request a return:

- Contact our support email: info@gallinim.com

- Provide your order number and the reason for the return

- Wait for our official return authorization and instructions

Note: Please do not ship items back without obtaining official authorization; otherwise, we cannot guarantee successful processing of your return.

6. Refund Processing Time

Once we receive and verify your return package, we will process the refund within 3–7 business days. The funds will be returned to your original payment account. Depending on the processing cycles of your card issuer or bank, it may take an additional 5 business days for the funds to actually appear in your account.

7. Partial Refunds and Special Cases

If returned items show obvious signs of use, are missing tags, or have incomplete or slightly damaged packaging (affecting resale value), we may issue a partial refund. We will clearly inform the customer of the deduction details before finalizing the refund.

8. Customer Support

If you have any questions regarding return eligibility, refund status, or policy details, please feel free to contact our customer service team. We commit to responding to and resolving your inquiries within 24 hours.